Shipping & Terms

All orders will ship FedEx Ground from Sarasota, Fl, unless otherwise specified. In most cases, your items will ship within 72 hours. Generally orders will arrive within 5-10 business days depending on your location.

If an item you have ordered is out of stock, we will contact you directly to let you know the estimated date of delivery.

RETURNS AND EXCHANGES – Merchandise may be exchanged for other sizes or items as long as they have not been worn, washed or damaged. ShelterBox is not responsible for postage charges incurred by members exchanging merchandise. Returns will be issued a credit for the amount of the original purchase price of the item that is returned if it is not exchanged for other merchandise.

To exchange/return items you MUST return the merchandise within 30 days of receiving it.

*ShelterBox USA reserves the right to cancel any order at any time for any reason, if we do so, you will be refunded.